Refund policy

Last Updated: February 25, 2026

Thank you for choosing TrueNatural. Our Return and Refund Policy aims to ensure a smooth and transparent experience. We are committed to providing high-quality natural supplements, and your satisfaction is our top priority.

Scope and Contact Information

For questions regarding returns and refunds, please contact us:

  • Email: support@trytruenatural.com
  • Website: trytruenatural.com
  • Address: 16192 Coastal Highway, Lewes, Delaware 19958, United States
  • Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

Policy Overview

  • Return Period: 90-Day Money-Back Guarantee
  • Refund Processing Time:
    • PayPal: 1-2 business days
    • Credit/Debit Card: 5-10 business days
  • Return Shipping: No return shipping required - keep the product

Order Cancellations

  • You have 24 hours after placing an order to request cancellation
  • Contact support@trytruenatural.com for cancellation requests
  • Orders cannot be cancelled after 24 hours as they enter our fulfillment process

Return and Refund Process

Our 90-Day Money-Back Guarantee:

  • If you're not completely satisfied with your results, you're eligible for a full refund within 90 days of delivery
  • No need to return the product - keep it or pass it along to a friend
  • To initiate a refund:
    • Email support@trytruenatural.com
    • Provide your order number
    • Include reason for refund (optional but appreciated for product improvement)
  • Refunds will be processed to your original payment method within the specified timeframe
  • No questions asked - we stand behind our product

Replacement Policy

If your TrueNatural product arrives damaged, defective, or with quality issues:

  • Contact support@trytruenatural.com within 90 days of receiving your order
  • Include photos of the issue with your email
  • If approved, we'll send a replacement at no cost to you
  • The original product is yours to keep

Our Commitment to Quality

For every refund or replacement processed, we maintain our commitment to provide the highest quality natural supplements. Your feedback helps us improve our products and services to better support your health journey.

Customer Satisfaction

Your feedback helps us grow. If you're unsatisfied for any reason, please let us know. We're always looking for ways to improve our products and customer experience. Your health and satisfaction matter to us.

Contact Us

If you have questions or concerns about this Policy, please contact us:

  • Website: trytruenatural.com
  • Address: 16192 Coastal Highway, Lewes, Delaware 19958, United States
  • Email: support@trytruenatural.com
  • Contact Form: trytruenatural.com/pages/contact-us
  • Customer service: Monday to Friday, 9:00 AM to 5:00 PM (EST)