Shipping policy

Thank you for choosing TrueNatural! We are committed to delivering your natural supplements with care and efficiency. Here's everything you need to know about our shipping process.

Order Processing Time

  • All orders require 1-2 business days (Mon-Fri) for processing and preparation
  • Orders placed after 5:00 PM (EST) will begin processing the next business day
  • Orders ship from our US warehouse

Shipping Options

Standard Shipping

  • Transit Time: 3-6 business days
  • Total Delivery Time: 4-8 business days (including processing)
  • Cost: FREE on orders of 2+ bottles
  • Single bottle orders: $4.95 flat rate shipping

Order Cut-off Time

Orders placed after 5:00 PM (EST) will begin processing the following business day.

Tracking Your Order

  • You will receive a shipping confirmation email with tracking information once your order ships
  • Track your package using the provided tracking number
  • Tracking information may take 24-48 hours to update after shipment

Shipping Address

Please ensure your shipping address is complete and accurate. TrueNatural is not responsible for delays or delivery issues caused by incorrect address information. We currently ship to addresses within the United States only.

90-Day Money-Back Guarantee

Not completely satisfied? We offer a 90-day, no-questions-asked money-back guarantee. Contact us at support@trytruenatural.com to request your refund.

Note: No return shipping required - keep the product as our gift.

Delivery Issues

If your order hasn't arrived within the expected delivery timeframe:

  • Check your tracking information for updates
  • Verify your shipping address is correct
  • Contact us at support@trytruenatural.com and we'll help resolve the issue

Contact Us

Questions about your order? Reach out to us:

  • Email: support@trytruenatural.com
  • Response Time: Within 24 hours during business days (Monday-Friday, 9:00 AM to 5:00 PM EST)
  • Contact Form: trytruenatural.com/pages/contact-us